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Good Food, High Prices Low Service. I live up the street from this place so I figured I would give it a try. The food was good and prepared well. The cost was high for what it was though. I probably wouldn't have minded the high cost if it weren't for the bad service. They frankly seemed unconcerned about my business and that they'd be off doing something better if I was nagging them by ordering their food. I'd take a pass on this place.…
Excellent Experience.
This is quaint little resturant that provides world class dining experience. The food offerred is a selection of delectable flavors from many Central American countries, blended into some excellent
flavors. My friends and I have been to this resturant many times since it's opened, and the service and the food have always been excellent!
Don't let the opinion of disgruntaled ex employee's keep you from enjoying something unique and special.…
Terrible Service, Rude owner. First of all, any positive review about this place must have been written by the owner or someone related to him. I will admit the food is pretty decent, but the owner and many of his employees are insanely rude and unprofessional. We have ordered from here several times and have never walked away thinking okay this guy is at least trying. He is rude and doesn't care about his patrons. I don't know why we have given him more than one chance. One particular evening we ordered take out and when we got home we realized that the order was incorrect so we called and originally wanted to just have our order redone until they were so rude on the phone. We then asked if we could just return the product and we were hung up on!!! The staff is impolite on the phone and in the restaurant. We will never go there again. This place should be out of business-do not support this establishment. We went there with a big party about 20 people, the place was empty and the owner tells us we can't take over the whole restaurant. There was no one else in the restaurant. He eventually realized that if we would have each walked in individually that it would have been the same thing a busy night! He should be happy about that. We spent upwards of $300 that evening and at the end of the night we were taking a picture in the front of the restaurant, the owner came out and got in the picture!! He didn't ask to be in it or offer to take the picture for the group. I don't even think he knows he's rude. This place has the worst customer service imaginable!!! Go somewhere else!…
SERVICE IS HORRIFIC.
MY HUSBAND AND I DECIDED TO DINE IN
ONE EVENING AFTER WE FIRST MOVED TO LAKEWOOD. THIS ESTABLISHMENT SURE DIDN'T GIVE US A WARM, WELCOME FEELING. THE FOOD IS GOOD, HOWEVER, THE MANAGEMENT AND STAFF
ARE DEFINITELY NOT UP TO PAR. WE WAITED ABOUT AN HOUR FOR OUR FOOD. (OBVIOUSLY MEXICAN FOOD DOESN'T TAKE THIS LONG). WHAT'S EVEN WORSE IS THEY HARDLY HAD ANY CUSTOMERS AND THEY DON'T HAVE A LIQUOR LICENSE TO SERVE ALCOHOL WHILE YOU ARE HUNGRY AND PATIENTLY AWAITING YOUR GRUB. (WTF?)WHEN MY HUSBAND AND I WERE READY TO LEAVE WE HAD KINDLY ASKED FOR A BOX. THE OWNER RUDELY INSULTED US BY RESPONDING WITH "THEY ARE BAD FOR THE ENVIRONMENT," THEREFORE HE WOULD GIVE US FOIL INSTEAD. WE WERE PERPLEXED BY THESE COMMENTS B/C THE OWNER HAD BOXES AVAILABLE AND REFUSED
TO GIVE US ONE. WE HAD ASKED HIM TO SIMPLY
GIVE US THE FOIL AND WE WOULD WRAP
OUR FOOD OURSELVES. HE INSISTED UPON
DOING IT WHICH MADE FOR AN UNCOMFORTABLE
ENVIRONMENT AND SNATCHED OUR PLATES AWAY. IF THIS IS THE OWNERS IDEA OF CUSTOMER SERVICE, THEN HE WILL HAVE
A DIFFICULT TIME MAINTAINING WORTHY PATRONAGE.
DON'T WASTE YOUR TIME ON THIS PLACE. INSTEAD TRY LUCHITA'S, JOHNNY MANGO, OR ZOCALO IF YOU WANT TO SPEND A PRETTY BUCK. (THEY ARE MORE PRICEY FOR MEXICAN FOOD, BUT HAVE EXCELLENT FOOD AND MORE IMPORTANTLY, TEQUILA!) IF YOU WANT A STEAL
OF A DEAL TRY EL RODEO OR NUEVO ACAPULCO
IN NORTH OLMSTED.…
The Worst restaurant in Cleveland Area. The absolute RUDEST, CRAZIEST guy in a white cowboy hat said the most obnoxious things I've ever heard, not worth the mediocre, all over the map food that's made me sick. Will NEVER go back to try it. Save yourself stress you'll have to PAY for!…
