Berea >Special Trade Contractors > Affordable Fence
I wish I could give these people zero stars, but city search doesn't allow that.
Budget Fence has had our money since late August, and still has yet to complete our fence repair. I have gotten the run around from their office manager, Beverly, on more than one occasion. She has given me verbal dates when the fence would be fixed, and yet it remains in disrepair.
I have in writing that the fence would have been fixed this week, and yet they didn't show up, and didn't call to explain themselves.
My husband called to ask for our money back, and the owner refused, and then yelled at my husband for turning them into the better business bureau.
Do not use these people. Horrible, atrocious customer service, zero reliability, and zero communication.
This is the worst experience with a contractor I've ever had.
Avoid like the plague!.
Terrible customer service, rude, disrespectful and unreliable! Reported them to the BBB and they didn't even care. Even had the nerve to lie to the BBB. Unbelievable! The way they are going I don't expect them to be in business long! Stay away to avoid the headaches!
enjoyable experience. my wife and i got three estimates from three different fencing companies just to compare.we decided on budget fence for two reasons number one they have done many fences in our development and we saw their work and two was because of the salesmen ed he was cordial and right on time.he measured our yard and spent over a half hour with us explaining all the different styles of fences they build.trust me he had a smile on his face the whole time laughed and joked about the browns tribe etc but this guy is all business a seasoned professional to be sure..we gave ed a check for our deposit and within a month our fence went up..and he was correct the fence fits into our backyard theme perfectly..the installers were friendly and they cleaned up our yard perfectly..i wouldnt hesitate to use them again they walk the walk...
DO NOT USE. This is by far the WORST customer service I have ever been involved in. Initial salesman was amazing, loved him...after that, NO communication, no insight as to how the job would be done. Twice they said they would be out to "discuss the job with me" neither time they showed up. Once he said he did however, my brother in law was on my property and observed him sitting in his truck and did not leave the vehicle. When I requested that i cancel, they refused saying that "not after I did all this legwork" Talked to the owner and he was rude and unprofessional. I will NEVER use them again or recommend them to anyone. I am also a commercial property manager and considered using this company for a job at one of our properties. Not after this experience. At least the last review from 7/22 below me here did in fact receive phone calls. By far one of the worst. To "save a dollar" I guess I should have expected poor service, but even this goes beyond. The owner Chris is by far the worst and most unprofessional businessman around.
Do not Hire. I cannot adequately describe in 2,000 characters how horrible my experience was with Budget Fence from beginning to end. Between the deplorable customer service, the six different dates I was given for my install that were cancelled, and the independent contractors sent to my house that had the wrong contract and building plans I am not quite sure where to start. If I had to pick the absolute worst part about dealing with budget fence (and there are many to choose from) was how unprofessional, nasty and disrespectful the owner of the company was to me. A close second is the complete lack of communication between the home office and the independent contractors that are hired out to do the jobs. I would receive a phone call from the main office letting me know a time frame of when the installers would be over only to find out from the installers that they were either never planning on coming to my house that day or they had already been there and left. After having to reschedule my child care and work schedule to accommodate their ever changing installation dates given they were unapologetic, unsympathetic and extremely rude. To top it all off they never pulled the permit with the city. Please don
Nice Fences. We are having our 3rd fence installed by this company soon. We have put our deposit down already & can't wait to have our 3rd fence installed by them! We've had 1 white vinyl privacy fence installed at one home, then we moved & had another white vinyl scalloped picket fence installed on both sides of our property! A little pricey, but the end result was gorgeous quality work! And the prices on both of these fences were comparable. That is why we decided to have them install our 3rd fence at our new home. I am certain it will be just as good. Also, Ed the salesrep was respectful, knowledgeable, & gave me a great quote! Also, there was no pressure! All of the people at the office were kind & nice to talk to as I went in the next day to give them my deposit check! Plus, (lol) the office had a wonderful aroma as they burned their scented candles!!!!......:)........can't wait to get my new fence.......again!!!
excellent company. affordable fence installed a beautiful wood fence in our yard here in westlake,the salesman was very nice as well as the installers they went above and beyond to make sure our needs were met,and iam fussy believe me.ed also explained the proper sealer to install on our wood fence so it lasts a lifetime,i would recommend them to anyone who wants a fence a-one job.
number one job. we live in medina ohio affordable fence installed an aluminum fence around our pool this past fall.they did a great job we were very impressed with there workmanship.we also liked that they used american product not foreign products..cant say enough about this company.like to mention ed he was pros pro and a man of his word.please call us if you need further references tom and diana
ohio state fanforever. we live in medina ohio we called affordable fence this past fall,a gentlemen named ed called us back within ten minutes and set up a time on a sunday afternoon due to our schedules(were both attorneys) he was right on time,he spent over an hour at our home and described every fence they custom build ..we chose a wood six foot tall fence..ed reasurred us the job would be perfect along with our gates we were a bit concerned the project was over 600 feet of fence and we never purchased a fence before.about three weeks later a two man crew came out the installers name was kevin he also was fantastic explained to us every detail on what was going to be done he also spend time with us on how deep the posts would be set(three foot deep) which nails he would use etc..within five days the fence was up along with the gates.i must say the fence is beautiful affordable fence did a fantastic job two neighbors of ours also loved our new fence and already called ed at affordable for a free estimate.in closing for a guy to come out on a sunday and spend over an hour at our home was amazing to both of us and the fence is first rate ,just wanted to let other people know there still are companies out there that actually do what they say,and this is that kind of company..i wouldnt hesitate on using them again for any future projects..dean and kathy
NEVERAPROBLEM. affordable fence company is a great fence company and you know why? his name is ed..this guy is amazing he is honest dependable and experienced..we have used him my mom and dad used him and our daughter used him same results.the installers are great the products they use are great and the salesmen that actually keeps his word amazing why are we saying this about this company because its true.when a company puts thousands of jobs in every yera they are doing something right just one more thing our daughters project was delayed an extra three days ed actually apologized for the delay and dropped a 100 gift card from carrabas restaurant in our mailbox he didnt have to do this..you can read all the bs you want about this company and i mean bs.this place goes the extra mile for its customers in a world that is so fast paced ed makes it all slow down a bit class act class company ..iam en x police detective
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Affordable Fence on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.