Lopez Bar & Grill
Cleveland, OH 44118-2908
Phone: (216) 932-9000
- Price:
- $$
- Hours:
- Mon-Thu 4:30pm-10:30pm , Fri-Sat 4:30-11:30pm , Sun 10:30am-2:30pm, 3:30pm-9pm
Editorial Description for Lopez Bar & Grill
Duck quesadillas and Mexican lasagnas are favorites at the Tex-Mex restaurant that offers margaritas and free chips and salsa.
User Reviews for Lopez Bar & Grill
06/24/2008 Posted by cupcake77777
I would have loved to have dined at Lopez recently on a Thursday night. My friend and I wanted to partake in their 1/2 price margaritas on Thursdays and each order an appetizer. When we entered, it was busy, but there were plenty of open tables. We went to search for a seat at the bar, which was crowded. When we were halfway seated at a table in the bar area, a server was extremely rude and told us we could not sit there unless we belonged to a certain party, who apparently reserved the entire bar area. When we then asked if we could have 1/2 price margaritas in the dining room, the hostess told us we could. Then she said that they were only seating guests who were each ordering an entree. This is extremely POOR practice, especially in the restaurant business where there is always somewhere else down the road to go. The customer is always right, but not at Lopez. When we asked if we could dine in the establishment if we were each ordering an appetizer and drink and were still denied. I was unaware that restaurants could descriminate based on how much food you were going to order. Needless to say, we left that night and will never go back. If you want to be treated like second-class citizens, go to Lopez- otherwise, try some of the other wonder places on the same street.
Cons: poor management policies
09/02/2007 Posted by brendamc
I had the misfortune to dine at Lopez with my two sisters for the first and last time. We decided to each order 2 appetizers (6 total) and share for a broader tasting experience. I ordered a selection that, when it was brought out, was not as it appeared on the menu. Although the menu said "empanadas", I was served a very small "single" empanada which could not be shared. I politely informed my waitress that a "single" empanada was not what appeared on the menu and therefore was not what I wanted. I requested to order an alternative. She rudely informed me that I ordered it and couldn't just decline to take it and she'd get the manager. The manager apologized and told me that there was a misprint in the menu. He said that our waitress would return after she calmed down (she was too distraught to continue providing service because she was politely told that I didn't want an order that was not as it appeared on the menu?) He agreed to take the item off my bill. I ordered a substitution, we dined and requested a bill. The item I declined was on my bill discounted 50% despite the fact that I said I didn't want it, sent it back to the kitchen and reordered a different selection which was also on my bill.
Cons: The poor customer service soured the entire dining experience for me
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