2661 N Moreland Blvd, Cleveland, OH | Directions 4412041.485381 -81.589974
Neighborhoods: Buckeye - Shaker, Buckeye-Shaker
The Worst! Rude and Negligent. – We rent from Montlack near Coventry and it started out fine. The rent was a little steep but with a good location I decided it was okay. The apartment is nice and big with an updated kitchen. Recently however our heat stopped working in January. We had told them 2 months earlier that there was a problem with the heat because it would come on and then go off for hours making it frigid in the apartment. So finally it totally stopped working and has been off for 3 days. I have called the emergency pager and the maintenance office but still nothing has been done. They assure us that they are in the process of fixing it but will not provide details as to what is wrong or how long it will take. It is probably 30 degrees in the apartment and almost unlivable. Some of our fellow tenants even started a petition when the heat was first having problems and Montlack still did nothing.
This almost seems illegal and considering what we pay for the apartment it is down right criminal. Too bad they are the only company in the area with apartments that are not complete dumps. I will look elsewhere when my lease is up in May. Avoid Montlack like the plague if you have a choice.
Avoid Montlack Realty at all costs! – MONTLACK should be shut down! They have no ethics, no shame. They had been reported by many of my friends to B B B. It is unbelievable how they screw over their residents. For example, they try their best to keep your security deposit when you leave. They'll come up with any excuse, even invent stuff up. The people are so rude on the phone. They speak like they are doing a favor for you. I hope they go out of business, but they are like a monopoly in the this part of Cleveland.
SERIOUS SAFETY CONCERNS! – Carl Monday, here's a good one for you.
We live in a Montlack building in a nice neighborhood, and recently our apartment was robbed (we lost a LOT). The scariest part was that whoever did it UNLOCKED our door, as in they HAD A KEY. Upon further investigation, we were told by Montlack (in a meeting that WE had to arrange) that as per their own policy they NEVER CHANGE LOCKS in their buildings, and that it is also their policy to NOT MAKE TENANTS AWARE OF THIS because it would be inconvenient for them to have to change locks all the time.
Seriously. They said that to us, in our home that had been burglarized a week earlier by someone who had a key because of our landlord?s negligence.
They also reported that they feel it's not their problem if a former tenant neglects to give back all of their duplicate keys, and don?t feel it?s necessary to make apartment keys non-duplicable. By the way, they did not see it as a problem that a former tenant of our apartment still lives in our building and could have easily been the culprit. We were shocked.
Keep yourself, your family, and your belongings safe and happy; DO NOT RENT FROM THIS COMPANY.
Oh. If that first story didn't convince you, last weekend someone used a crowbar to pry off the lock guard on our building's front door and then proceeded to rip apart our crappy laundry machines to get the quarters out. Our calls to the leasing office to report the incident were unanswered, so I called again the next day. I asked if they were planning to install security cameras any time soon (many of the buildings on our street have them, and this company is NOT hurting for money), and they said no, because "this sort of thing doesn't usually happen in our buildings." Well wake up bro, it's happened multiple times and your tenants are spreading the word that you refuse to acknowledge what danger you are putting your tenants in. Your lease states that we can't install any locks or other devices, so it's up to you.
Frequent car break-ins – My apartment with Montlack is clean and nice. They were fast and efficient in taking care of two minor requests that i've had in the 6months that i've lived with them (an insect issue and a request to put in my air conditioner). However, they have been completely apathetic and unresponsive to a series of car robberies that have occurred in their secured garages. In 6 months, I have seen three windows busted out of cars in our locked garage- the third one being my own. When i phoned them about the event, the person says "we'll make a note of it". After realizing how unacceptable that response was, i phoned again to talk to management, and they gave me a run-around about how they can't explain why break-ins happen. They acknowledged the series of break-ins but are not willing to take action such as installing cameras. I've lived in cleveland for 7 years, and this is the first time i've ever seen this type of problem. I have a friend who used to rent from Montlack several years ago. He had the same problem in his garage back then, and knew of other Montlack garages who shared the same problem. Seems to me that they would put in cameras if it weren't coming from within. Montlack noted themselves that the problem was likely someone in the building, and if there is a criminal in the building, i am fearful that other worse crimes will happen. They apparently do not feel any responsibility for the safety of their tenants, and I would not recommend Montlack Realty.
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