Used 3 Times Now and Very Pleased.
I used to use DeliverMeFood and after a recent snafu - they took forever to deliver the food, didn't notify me and didn't even respond to my complaint - I decided to not give them any more business.
I've ordered from Food Fetchers 3 times and am very pleased. I like that they estimate how long the delivery will take right on the site, and they have always been on time or early. Even if it takes 2 hours, I like knowing that ahead of time.
The food has been hot every time and I got everything I asked for. Will keep using!…
WORST SERVICE EVER. This company is the worst. I ordered and paid for food at 3 pm. The original estimate on the website said I should expect it around 4. I was called at 4 and told it would be at 5 instead. I wasn't really happy, but I said okay. 5 rolled around and nothing. I checked the website and the time had changed to 5:30, so I waited some more. I finally called them at 6 to see what was going on and I was told that the driver just picked up the food and would be here in 10 minutes. I waited some MORE and called back at 6:30 to cancel my order. I thought I was done, but the driver then called and said that the order had just come out, was still warm, and he could be at my place in 15 minutes. I was really hungry at this point, and I felt bad that some driver would get stuck with a huge bill, so I said okay. I was suspicious though, so I called the restaurant to see if that was right since FF website said the food was being prepared a little before 5pm. They said it had been sitting since then. I called the driver and FF and re-canceled my order. So not only did they take 4 hours to even be able to get me my food, they let it sit for 2 hours and tried to lie to me. WORST EVER!!!…
WORST EVER!. This company is terrible. I placed and paid for an order at 7:00 p.m. The website said it would take 70 minutes to arrive. The confirmation phone call advised that it would be a two hour wait instead. It took over three hours for our food to arrive. When my husband called to politely inquire about the additional time an individual who identified himself as "John McGowan" stated he was the owner of the company answering phones via VOIP in Des Moines, Iowa and hung up on him. When we called back he was extremely hostile and kept remarking that we had only used the service five times. As if to indicate that you have to order a certain number of times to expect decent customer service. Mr. McGowan also stated that the times on the website…
Twice used, twice satisfied!.
This review is after using food fetchers two times. Both times we were very satisfied. It took a little longer than an hour, but the restaurants we used were about 1/2 hour drive away from our
house. The operator was polite and efficient when I ordered by phone. Everything was packaged nicely and the food was great. We ordered California Pizza Oven for one of the orders. I don't remember the other restaurant. It is hard for small businesses to make money and I don't find that their fees are too high for the service you receive. I don't happen to like sitting in restaurants and I find it such a luxury to have a variety of food delivered to my house. Everyone in the family can have something different. Imagine trying to cook this way. You save all that time and all those dishes. We will continue to use Food Fetchers and hope that our experiences will remain good.
A++…
DON'T DO IT!!!!!!. I did not even want to give them the 1 star but you have to in order to publish your review. HORRIBLE CUSTOMER SERVICE!!!! May 19th I did not receive all food items. They also brought the wrong beverages. I called and a very pleasant woman told me that my charges would be lowered accordingly. They still charged my credit card for the full amount and after calling & emailing twice, I have had NO RESPONSE. They essentially stole my money. BBB is next!!…
