2247 Professor Ave, Cleveland, OH | Directions 4411341.481555 -81.686475
SPECIAL OCCASIONS NOT WANTED – MADE A RESERVATION 3 WEEKS IN ADVANCE FOR B'DAY. FAMILY FLYING IN AND WE REQUESTED "THE VAULT". RESERVATION MADE IN PERSON AND NOBODY WAS BOOKED YET FOR THE EVENING. CALLED TO MAKE MINOR TIME CHANGE AND CONFIRM INFO AND WAS INFORMED WE COULD NOT GET "THE VAULT". HOSTESS WAS VERY APOLOGETIC AND TOLD US THERE IS AN EARLIER (SAME DATE BUT JUST BEFORE OUR SCHEDULED TIME) RESERVATION THAT HAS "THE VAULT". WE PROTESTED AND WERE TOLD THE EARLIER RESERVATION WAS "PER DANTE"...GUESS IT'S WHO YOU KNOW AND PROPER PRIOR PLANNING BE DAMNED...IF THIS IS HOW GUESTS ARE TREATED BEFORE THEY ARRIVE - WHY BOTHER??? TOO BAD FOR THE HELP JUST TRYING TO DO THE RIGHT THING. TIME FOR THAT BANK TO GO UNDER!
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