Northeast Factory Direct

Recommends

kolleen g.

Joined 5 months ago

I went into NE Factory Direct after a friend recommend it to me. I was so please with the service and prices, I have been back twice. In all, I purchased a new mattress set, a livingroom set, and a kithcen table set. The staff there has always been patience with me, as I looked around and looked at catelogies in the store. They are freindly and have always deliver on time. I would recommend NE Factory Direct to all my friends and I will be back.

Doesn't Recommend

tom r.

Joined 1 year ago

THE THREE AMIGOS. The Three Amigos, Alex Angelo and Anthony:

How can you tell that theses guys are lieing to you? There lips are moving...

I purchased kitchen cabinets at a GREAT PRICE and they do have a good product but thats the only thing you will get from the three amigos.

First dealt with Alex and got the sales pitch how they have a great price, product and great customer service and if you need anything just call him..Ok the were alot cheaper than anywhere else we went... like 5-6 thousand

Dealt with Angelo,concerning measurements and ordering the cabinets . We were told that delivery would be in 3-4 weeks but the cabinets were in stock and should be here in 3 weeks. Five weeks go by , no phone calls or returned phone calls. Had to go there in person and was told by Jennifer it would be at least six weeks b4 delivery from the time order.

Cabinets finally came in and they were delivered, only to be told by the delivery kid that one of the cabinets was damaged in shipment and a new one would be here , delivered at no charge by the end of the week. Ok things happens.

Now I am dealing with Anthony and its week three and still no cabinet. Again, no return phone calls and had to go in person to get there FAMOUS lline.The truck is scheduled for to be here on Friday and will have it to you by Tuesday. Wednesday,Thursday no returned phone calsl and go there on Friday and get there famous line again.

Finally the cabinet comes in and the delivery person brings it in... one side is all scratched up and the other side has chunks of wood missing. Tell them I dont want it, take it out of here. The delivery person says to me he doent give a S__T hes paid by the hour.

I ordered these cabinets in October and its mid-January and I still dont have my cabinet. I could go on and on but it wont fix my problem I just want YOU to be aware of these guys. Please check out the Better Business Bureau, Ohio Secretary of State,Angies Llist and the reviews . BEWARE these guys are smooth.

Dont give them your money before you have what you bought from them. Thats the only leverage u will have.

BEWARE

Doesn't Recommend

trinsmom

Joined 3 years ago

BEWARE! THEY WILL RIP YOU OFF!. At first glance you think...."WOW! Im really getting a nice deal on decent furniture!" AND THEN......you find that all you REALLY got was SCREWED.

Please save yourself a LOT of hassle and just glance and walk away from this place. You buy from them...they deliver you the WRONG merchandise, along with missing pieces to furniture and when you call to get them to resolve it they do not pick up their phones and when they finally do they tell you....."oh, yeah, we will take care of that for you" and there you are waiting for weeks to hear back from them and you end up calling them 50 more times trying to get what you paid for...but it never happens. REALLY CRAPPY customer service. My advice...pay a little bit more for quality furniture and good customer service SOMEWHERE ELSE. These people just take your money and dont give a crap after that.

Doesn't Recommend

mikielahth

Joined 2 years ago

STAY AWAY!!!!!!!!!. I would suggest all buyers BEWARE this company is ripping innocent customers off I purchased a leather set from them owned it 5 days leather peeled and a hole was in back of chair, asked for refund refused to give me one unless I lose 30% of Purchase price to them, Better Business Bureau is involved STAY AWAY FROM THIS COMPANY they offered to replace it but I will not after the argueing over my refund, they do not tell customers of the 30% loss if you want a refund. TO TOP IT ALL OFF THE OWNER WILL NOT TALK TO US, BUT SENDS HIS LACKIES TO DEAL WITH ISSUES UNREAL!!!!