26366 Royalton Rd, Columbia Station, OH | Directions 4402841.312909 -81.939084
Monday-Friday 12:00 PM - 8:00 PM, Saturday-Sunday 12:00 PM - 5:00 PM
This place is great. Never a bad experience. Most of the employees are very knowledgeable and they are all very helpful. Affordable there too. They give me a lot of tips and advice instead of taking my money. I've been there shopping for most of my equipment and all of my fish and corals . Unlike other places they do care for their livestock in the store and I definitely respect their straight-forward and honesty to customers when it comes to caring for my fish.
This place should be avoided at all costs. My wife bought me a new tank for Christmas. She was confident in Aquatic Technology and its owner and over the last two months spent over $1000 with him for fish, live rocks, and a host of creatures.
Big problem--he and his firm do not stand at all behind their sales. We staged the tank to incrementally add rock, critters, and the like per the owners directions. We bought test kits, sampled the water et al.
Finally it came time to introduce $450 worth of fish into the tank--everything else up to that point died. After much bullcrap, the owner couldn't back peddle anymore and just said to my wife, "things die".
The entire reef we bought ($900 worth) died with the introduction of the fish they recommended. All levels were good yet "things die"--not sure I have ever heard of everything dying at once though.
Bottom line, they stood behind nothing. They offered nothing in exchange after less than a week of everything immediately dying, and they indicated we should buy more? Wow, what a set of crap.
Avoid this place, Avoid this Owner, save your money and go someplace with quality, honesty and who stands behind their sales.
I definitely agree with the reviews about the horrible customer service at this place. I used to shop there for a couple of little things here and there that wouldn't make sense buying online such as 5-10 dollar frags.
The owner is rude and disrespectful and he thinks he is doing his customers a favor by allowing you to buy his stuff. I am very surprised his business is open as long as it is. The products he has on the shelves are dust covered and look as if they were sitting there for 5-10 years. A lot of the chemicals, additives are past the expiration date and the packaging is completely faded and unreadable.
In my opinion the store wouldn't be half bad if the customer service wasn't so bad. The owner needs to take a course on business and learn how to deal with people and I might actually shop their again.
Contacted BBB about this store. I think it is a shame that they treat people the way they do. It's as if they pick and choose who to 'waste' time on. Then, when you go to that store, ONLY, you do not beifit from it either. I have been going there since May 1st, and used them to get our 125G up and running. New pumps, thermostat, salt, live sand and rock, and our fish. It is a shame that we have purchashed 14 fish from that store, 10 on July 6 and 5 on Aug. 3. Out of all 15 fish (which are all VERY small at time of purchase), 1 fish from July (a little Damsel), and more recently, 1 fish from Aug. 3 died. I called him about the 1 from the Aug purchase, and he just didn't want to waste time w/me on the phone. It's sad, we have 3 other tanks yet, to get up and running, and he is going to lose us over a Diamond Goby, and $26.99, so what, a $10 profit, or more, but close, and he is going to not want to continue w/the profits from us, and we are just one customer. He will continue to lose people, and soon enough, will have no one. Sad sad sad. I really hope that the BBB can fix this, I kinda like that place!
I liked it – I have shopped at Aquatic Technology for many years and will continue to shop there. They have more to choose from than any other salt water store period. They will hold a fish for a week or less for free. When they aren't slammed they have time to help and offer excellent advice. They have never steered me wrong. The livestock I have purchased from them lives.
No fish exchange policy – I purchased 3 fish from the store and one died in less then 24 hours, the other 2 are still living. All fish stores I have ever been to have some sort of fish exchange policy in place for the death of a fish with in a certain time. I have been in the trade for 15+ years and this is the first I have ever heard about this. Do not waste your time with this store, I have put up with the horrible customer service and dealing with the very opinionated owner just on the sole fact that he had healthy quality fish but after having this happen there is no way I will ever go back to that store it is a complete waste of time. lastly the good reviews you read are from his friends so don't even waste your time reading those ones, I over heard him joking about how he has had his friend do this. I do not know how this place is still in business, Don't waste your time find some place your way better off trust me!
Best Aquarium Store Ever! – As aquarium stores go this place is number one. I came to this place not knowing a thing about marine fish or how to take care of them. The owner not only explained everything I needed to know but kept me from
buying useless items and gave me a package discount as well. A lot of small businesses have been hit hard over the last 10 years, especially recently. I would hate to see anything happen to this business. Ask him anything, he'll answer it with honesty. How many times have you gone to petco or some other aquarium and got the run around or not getting the truth about fish equipment, etc. I mean sure sometimes you're looking for a certain item. But they have a huge variety of fish and corals and they look really healthy as well. The knowledge that I received from them paid for all my equipment and then some. Truthfully, go out of your way and go to this place, the price is right,
the fish and corals are beautiful and you feel like it's your best friend working the fish store, who takes the time to explain things to you. This is where a piece of "real" America lies. Hands down the best aquarium experience I've ever had! A must visit!
Good Select, Yes, very poor customers service – They have an excellent selection for the person looking for salt water fish and/or corals. I have spent thousands of dollars over the last few years on my set up and Aquatic Technology shares only a very small percentage of my spendings due to their poor customer service. This is based on multiple visit experiences. I was only 1 of 2 customers one evening in the store and i was waiting for someone to help me, i had finally decided to go "reef" and had calculated out that i needed about $1000.00 in live rock for my tank, employees ran around cleaning instead of helping so i walked out after about 45 min wait. Too bad for Aquatic Tech, i left their store went right home and ordered it online through another source and had it flown in from Los Angeles. If you are lucky enough to catch their attention, like the other review stated, they will assist you with the enthusiasm of a person eating their dinner who you just interupted. Definitely a business that could thrive if they would straighten up the eye sores and send their employees to a weekend course to learn/improve people skills. This being said as constructive criticizm. You will definitely enjoy the wide selection they have to offer, hours of operation are very accomodating also.
Wow – I usually shop at stores on the East side of Cleveland. I just heard about Aquatic Technology the other day and stopped by today. They had fish in stock that I had been trying to get my LPS to order inf for weeks and they had lots of them. They have several very large fiberglass bins out front. Only one had any corals in it. It held more corals than I see at my local stores in a year, plus they had hundreds of tanks inside full of corals and fish.
Great Selection, Understandable Prices, Terrible Customer Service.
You can't beat Aquatic Tech's selection of saltwater fish and accessories. They have a wall to wall selection of anything you need for a saltwater aquarium. Their prices are understandable, meaning, once you factor in things like buying livestock in mass quantities, paying overnight shipping, maintaining, curing and housing - all that stock isn't cheap!
Regardless, there is never an explanation for terrible customer service. The employee who helped us acted like we were bothering him. It was as if we were supposed to know what we wanted, why were we asking questions? Well, if we KNEW the answers, we wouldn't ASK! Anyway, when we paid for our live rock, a mistake was made on our credit card - it was charged twice. He acted like it wasn't a big deal. He got mad when we asked for a copy of the voided receipt, saying we didn't need it.
Oh, but we did! Three days later, there were TWO charges on our card! The bank stated that the merchant needed to clear it up. Upon calling Aquatic Tech, we talked to the same employee, who stated, "Oh, yeah. You're the one that gave me the headache over the receipt." That's how you talk to a customer?
His response to our concern was, "Wait ten days - It'll go away." Sure, it's not YOUR money. We'll be checking the bank daily for changes to our credit card, and filing a dispute if it isn't cleared up by tomorrow, under the advice of our bank.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Aquatic Technology on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.