Holiday Inn Express Hotel & Suites Mentor (lamalfa Conf Centre)

Doesn't Recommend

Lynn L.

Joined 6 months ago

I HIGHLY recommend looking for another hotel to stay at. Mr. Lamalfa is nothing more than a thief. They charged us for TWO rooms (one as a no show) because of a mistake made by their employee Torey. She made a second reservation unbeknownst to us. The manager Deborah said that Mr. Lamalfa refused to refund the charges for the no show without further explanation!

Doesn't Recommend

Ohiotravel03

Joined 2 years ago

Horrible Customer Service. Hotel staff are rude and disrespectful. Even the owner is arrogant and unreasonable. If you are looking to get in and get out with no contact with the staff then I recommend this hotel, otherwise it is not worth the insults and stress.

Recommends

Robyn Galbos

Joined 10 years ago

Budget-minded travelers appreciate amenities like complimentary breakfast buffet and a kids-stay-free policy.. In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. In addition to the Kids Eat and Stay Free program, Holiday Inn Express offers amenities like free high-speed Internet access, in-room data ports and cable television. Upgraded showers feature multi-function shower heads, curved curtain rods and upscale bath products. A complimentary breakfast bar is available with warm cinnamon rolls and 100-percent Arabica coffee.