J B Robinson Jewelers

Doesn't Recommend

Brad W.

Joined 1 year ago

Terrible Service. I went here to get my fiances ring repaired for Christmas 2011. I brought it there in the nick of time to receive it back by Christmas Eve. A year ago I lost the ring outside and it spent the entire previous winter in the snow and mud. Fortunately my neighbor found it and returned it to me. My fiance didn't know I had found it so it was going to be a surprise to her when I gave it to her for Christmas. Christmas Eve came and I went to pick it up. They then informed me it was not ready. I was furious. Why didnt they call me and tell me this information. Why didn't they save me the drive? They were very apologetic and assured me it would be done as soon as possible. The woman I spoke with also assured me that she would call me on Dec 26th to give me a date when it would be finished. Today is Jan 9, 2012 and I haven't heard a thing from them. In my opinion this is a terrible store with terrible service and I would suggest a pawn shop with people that speak only russian over this jewelry store. DO NOT trust them with repairs, You will be sorely dissapointed.

Doesn't Recommend

jamesjodie

Joined 5 years ago

Scrapped My Engagement Ring's Setting!. In May 2008, I took my engagement ring (of 37 years marriage) to be reset in a new setting/mounting. My ring?s original setting finally wore thin. My engagement diamond came back in the new mounting/setting WITHOUT my engagement ring?s original setting. J. B. Robinson confirmed that it had been scrapped! It was too late and irretrievably gone.

J. B. Robinson refunded the cost of the new setting, but a keepsake of our 37 years of marriage was gone forever. Whoever re-set my ring, obviously thought my engagement ring's original setting was not worth saving and took it upon themselves to scrap it. J. B. Robinson assured me (after the fact) that "they are supposed to return a customer's jewelry/property. "

It was too late in my case. A token of my husband's love and a keepsake of our 37 years of marriage was scapped.

J.B. Robinson Jewelers, Mentor, Ohio acted totally irresponsible and in an untrustworthy manner with highly personal pieces of jewelry. This incident defies sensitivity toward their customers. J. B. Robinson?s actions with respect (or lack thereof) to my engagement ring?s original setting were shabby. Throwing away my original setting into a scrape pile (to be melted down and reclaimed for profit) were callous and beyond comprehension.

As far as I am concerned, they are nothing more than "another Mall Store."