12309 Mayfield Rd, Cleveland, OH | Directions 44106-199041.508953 -81.596976
24 Hour Access Monday-Sunday
poor service, tiny salad, overprice and underdelivered – slow service, $45 for lunch no booze included. dirty inside. salad was soo tiny. Lasagne was ok. manacotti was small and lacked flavor. this place just continues to go downhill more and more every year. It was so dark in there that I think they do it on purpose so that you can't see all the dirt!! Save your money and go to trattoria
no fun – I have worked in the business for 14 years. I have worked with Italian, French, and Mexican and Caribbean cuisine. I am an accomplished sous chef trained in Arizona, Pamplona (Spain), and Park City, Utah. I recently relocated to Ohio and was hired at Guarino's. Everything that is served is frozen. Food is flash boiled and sauce is applied, then sent to microwave oven's. Nothing is made in-house. I repeat- nothing is made in-house.
And the Service. You can expect constant yelling (in english) and bickering (in english) at the staff (mostly college students). Rules change nightly (as I experienced first-hand) and make no sense. Hand written tickets and tax is rounded to the nearest dollar. Forget about personalized service.
waste of time.. – The moment we walked in the attitude of the employees is simply maddening. We ordered dinners. never received our salads. My friend received a mixed drink with dirt in it. By the time the waitress made her way back to us it was time to go, never did replace the drink. The people that work here are not friendly at all. No eye contact ever occurred. I will NEVER go back there or recommend..
Like terrible overpriced food/bad service? Come to Guarinos! – This was my first time eating at this "authentic" Italian restaurant. I feel confident in my decision to make it the last time. I should have known walking in it was going to be a painful night. The bartender/waitress/decorator unenthusiastically glared up from behind the bar, cluing me in on the mood she was in. We were seated without a word and stayed put for 10 minutes before being asked for drinks. I ordered a diet coke ($2.50) which was actually half a can and was never refilled, neither was my water. The place was practically empty and the people who were seated after us were served long before. The food took 45 minutes to come out and boy was it worth the wait! The calimari was dry and chewy, the pasta was bland and tasted like it was boiled in the box. For anyone who can cook spaghetti (opening the box is optional apparently) invite some friends over, dont say a word to them and charge them 60 bucks for bad food because there is obviously a future in it. As bad as the food was the service was even worse. Not a thank you or a youre welcome all night. Not even a how is everything? Our table was left cluttered and we had to stack the plates just to make room for our entrees. Our tables werent even touched (including water/drink refills, plate removal, etc...) If authentic italian means the worst service and the most tasteless food imaginable then yes this is authentic! Perfect example of why a tip should be optional, maybe even the entire check.
Steeeeeeeeerike – We went to a food show around noon then to Little Italy for lunch and Guarino's was one of several open so we chose it on length of service and ambiance. Service was good and so was the salad, albeit small- then the bottom fell out. My Chicken Piccata was tough and bland. The sauce appeared to be from a can as did the sauce accompanying the pasta. Mussels were dry and bland as well - was the garlic burned?. Two pasta dishes were unpalatable and the bruschetta was a slice of bread topped with a slice of tomato and some cheese - no hint of garlic. Not one out of seven had a good lunch. We would not recommend this restaurant.
Total disappointment! – Sooo disappointing for a place that has a great location andvery nice patio setting . It had been on our list of summer things to do too for a romantic night out. Well we had unbelievable slow service. Waited 15 minutes to be greeted at our table, another 15 minutes to get the wine we ordered. (Over priced at $7 a glass too.) Then the " real" waiting began. Everyone had been served around us-even those who had just sat down. We ordered cheesey garlic bread- it was like stale sliced plain white bread with Kraft shaker parmesan cheese shaken on it? Not real melted cheese?Our food truly took about 40 minutes. All we had was spaghetti and meatballs? and I ordered grilled chicken pasta and asked for mixed vegetables with it. They put in sliced cooked carrots, and the server had said it was broccoli, cauliflower etc? It was awful, I do not go to a restaurant to pay for a pasta chicken marinara dish with carrots? The female heavier set server was very aware how awful the service was- and she didn't even comp a glass of wine. We spent over $75 for this awful meal.I will NEVER reccomend this place. What a total disappointment.
The waiter filled in the tips on the bill for herself >< – The food is so-so. My friend & I oder Escargot for starter. The escargot tasted spoiled. For entree, I ordered a seafood pasta. The seafood (only 3 shrimps & 5 bay scallops, and some artificial crabmeat) is way over cooked and the pasta is too mushy. My friend ordered a veal shank, totally under cooked. The veal is way too tough. Definitely not worth the price.
What surprise and anger me the most is, the waitress FILL OUT THE TIP FOR HERSELF!!! It is very rude. I never encounter this situation in my life. I will NEVER NEVER recommend and go back to this place again!
Never again – The only good thing about this restaurant is the private parking lot - sadly, the experience inside the restaurant was poor. The cost for myself and my boyfriend was almost $60.00 w/tip, here's what we got for that:
One glass each of house wine $7.00 each, tasted like box wine - where the whole box probably cost $7.00.
Smallest salad I've ever seen, looks like they serve it on a teacup platter, and they squirt some orange goo on it, there are no choices of salad dressing.
Bread for the table was 3 slices of white sandwich bread, similar to Wonderbread. Foil wrapped butter
pats. The irony of being located across from Presti's, which sells fabulous italian bread, was sad.
Dull pasta dishes, surpriingly little taste.
Surly waitress (not just to us, noticed her attitude was like that to other tables).
Why would anyone want to spend almost $60.00 on that kind of experience? Management must be very tired, and it shows.
Not worth the wait – Like one of the previous posters, I experienced excruciatingly slow service when they weren't that busy. The food was okay, but not worth waiting for when there weren't that many other customers. The waitress never did ask me if I wanted something to drink. And I had to ask for the check 3 times. I haven't tried any of the other restaurants in this neighborhood, but surely there must be better experiences than this.
A complete disappointment – Visited on a slow Tuesday night. The experience was a complete disappointment. Was seated at our table and took 15-minutes to be offered drinks. After waiting another 30-minutes for the remainder of our party to be offered drinks -- not even offered a menu -- we left.
As we left -- to go to a nearby restaurant -- the parking attendant informed us we needed to move our cars or they'd be towed.
One of my worst dining experiences -- ever. Fortunately, the OTHER restaurant was GREAT.
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