Poor service and poor excuses !. Had not been to the Inn on Coventry for a little over a year. Thought we would give it a shot on Thanksgiving weekend and went for a late breakfast on Saturday. It was busy , but not crowded . As people came in , they were seated fairly quickly . So I do not understand why we waited approx. 30 minutes for our breakfast. When we complained after 20 minutes, our waitress said she could give us free beverages ( one juice, water and a cup of coffee ) - Gee THANKS ! The hostess who has been employed there forever , said the problem was they were breaking in a new chef -- however several people that came in after us had there food! Not sure what the issue was- poor cooking , lack of organization, poor waitress , etc. Not sure why " we are breaking in a new chef " should be an appropriate excuse - sounds LAME to me . However ,the waitress we had never came to our table and explained till we complained and the hostess also never commented until we complained. I guess we are not regulars and I now recall why we stopped driving there for breakfast ! Breakfast there is fair to good but not great , prices are fine but not a bargain, place is not that clean ( never was) and service is inconsistent at best ! Other good places nearby such as Big Al's Diner, Vine and Bean, Eat at Joe's, Tommy's, etc. I guess it will be another year or more till we go back again .
I love this place!.
I've been coming to the Inn for 30 years! To me it's like my favorite old pair of jeans. It has such a comfortable feel to it.
Sure they are crowded and super busy on the weekends. The lines are long and the wait can be 25 minutes sometimes, but that's because it's like "Cheers" the place where everyone wants to be.
Eating at the Inn is like coming home. ( If your Mom really knew how to cook.) The food is all freshly made and lots of comfort food. The Sunday brunch is the best in town, the Eggs Benedict are the best in the world. And I've traveled the world!
Plus it's always been very clean and their prices are so low.
It's homey, friendly and the food is always, ALWAYS great. You won't be disappointed.
Glutton for punishment?. This is rated The Best in Cleveland for breakfast? Best in what? Rudeness, waiting, germs and being cramped in a matchbox? Maybe the place has changed for the worse since this won. How can I rely on Citysearch staff for good reviews? I am leery about anything else Citysearch recommends now. HORRIBLE RESTAURANT this is. It should be closed down for health reasons!
It was my daughter's birthday today and she asked to go out for a pancake breakfast. So, off we go to the Inn on Coventry. We had been twice before and were not impressed, but not too much to choose from nearby home on Labor Day, so we thought. hey. maybe, just maybe, this time will be different. No such luck.
It apparently just gets worse.
The place is dirty and unkempt. The tables are not cleaned properly between customer visits. The wait staff is rude, unreceptive and in a rush to feed you and get you out the door. My daughter's food came on a dirty plate (food encrusted on the sides and bottom of plate); the coffee was miserably weak and unsatisfying; my husband's Eggs Benedict was vile; the high chair for my infant had not been cleaned from the previous baby's meal (scraps of food and greasy EVERYWHERE - I would hate to see that thing under a microscope. When we asked that it be cleaned the manager did not think that wiping down was necessary but that it sufficed to just remove the larger scraps of food with her bare hands and proceed to the next table WITHOUT WASHING HER HANDS. Germ Farm!
Oh, and those awesome pancakes they're known for are really just a regular pancake batter laden with melted "butter". They don't offer real maple syrup, not even for a price. There is no fresh orange juice and the waitress looked at me like I was alien when I asked her if they offered fresh OJ.
Finally, be ready to watch a few regulars go ahead of you in line, and be sure NOT to call them on it or your visit will get worse by the minute. We are foodies and we've been around the block a few times, here at home and abroad. Suffice it to say this place is on our "scary & stay away" list.
Pros: "Stroller parking" available (outside the front door of the restaurant. Apparently no one has stolen a stroller since the place opened).
Locals Only. What a great resteraunt for the coventry and cleveland heights locals. This place has not only been standing for over fourty years, but (if they like ya...) Your food will be speedy, tasty, and you'll be happy and satisfied in no time at all. For people writing negative reviews...you were probably rude first. That's the only way the ladies of the inn turn on you. Nice and polite customers get tasty food. Rude people get rubber sausage links. That's just how it is and how it should be.
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MOST OVER-RATED BEST BREAKFAST IN TOWN. I have to ask .. whoever has given this place the "best breakfast award" .. have they actually eaten here? .. Best breakfast in town my eye! .. they continue to advertise that they offer real maple syrup but they no longer do .. they don't tell you that until after you ask for it & you have the food already .. borderline illegal (I believe the term is bait + switch?). The cramped quarters are beyond uncomfortable & the wait staff is beyond rude. They do all they can to rush you thru a meal that you wait nearly 40 minutes for so they can quickly turn the table. It is not an enjoyable way to start the morning. Tried the place twice, figured the 1st time I would give them the benefit of the doubt, both times the sausage links were as if they were made the day before .. rubbery + tasteless. I asked what was in the blueberry crunch pancakes & instead of being told I was asked "what do you think is in them?" by the waitress. rude rude rude .. I have better breakfasts not to mention better service at the local McDonalds. Would not recommend to anyone! How they keep such a local & loyal following is beyond me but I will not continue to be part of the brainwashed masses!
breakfast selection is diverse, something for everyone
excellent pancakes, lots of varieties to choose from such as chocolate and peanut butter chip, lemon and ricotta, blueberry, the list goes on
the wait to be seated can get long- up to 30 minutes- at certain times, particularly Sunday mornings, and there is not much room to wait inside. there is seating to wait outside, and the hostess will check for you outside as well when they are ready to seat you.
Rude and Inn a RUSH. As a twenty-four year old girl I am looking for a breakfast place where my friends and I can sit around and have a chat, recounting memories from the night before. To my great displeasure both times I have tried to Inn on coventry the waist staff is cold and rude. The waitress the first time was hasty and grunting and the second time was condescending when she charged our table for something she shouldn't have. While we were finishing our meal our check was presented to us and we continued to chat and drink our coffee. I guess we took to long with this process because an older woman who I think may be the owner came over and said "so is everything all set here ladies" in a rude and huffing manner. I replied "alright we're leaving" and she replied angrily as she was walking away "THanks" in another hufflike gesture. Now I also must explain my friends and I are normal girls we are not rude, we say our pleases and thank yous. Paying decent money for what I will say is average food I DO NOT expect to be treated as if i should feel guilty for finishing my coffee and laughing with friends. The place is way to used to busy crowds and forgot about treating a customer right and personally I believe they need to learn that lesson again. I would say skip the Inn on Coventry It's not that good and they are very unwelcoming.
OK food, Cleanliness Issues. We went to the Inn for breakfast on my birthday with high hopes after reading reviews and ratings. The menu looks good and it was not very crowded because it was a late morning on a weekday so we were getting ready for a nice breakfast treat. Unfortunately things began to unravel fast. First, my fiancee noticed some unknown foreign object in the hot water for her tea. I immediately offered her mine, but lo and behold mine was dirty as well. Then we received our breakfast. I was really excited a the novelty of having a pancake with peanut butter and chocolate, and I have to say it was pretty tasty, but I soon noticed that there was a used, open butter packet with protective seal folded in and complete with fork rakes in it sitting right on top of my pancakes. I actually considered continuing to eat it (what a sicko huh?) but then I realized that the used butter had probably been through a couple sets of hands at least before settling on my pancake - and it made me think that maybe there's some recycling going on (health code violation perchance?); I'm all about being green and all, but not with food products, especially those nestled on my breakfast. My fiancee had scrambled things...it consisted of rubbery eggs and potatoes not thoroughly cooked. Needless to say, she wasn't impressed and I think even less so after the experience with the cleanliness issues. We were quite disappointed and will never go back.
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