Inn On Coventry

Poor service and poor excuses !. Had not been to the Inn on Coventry for a little over a year. Thought we would give it a shot on Thanksgiving weekend and went for a late breakfast on Saturday. It was busy , but not crowded . As people came in , they were seated fairly quickly . So I do not understand why we waited approx. 30 minutes for our breakfast. When we complained after 20 minutes, our waitress said she could give us free beverages ( one juice, water and a cup of coffee ) - Gee THANKS ! The hostess who has been employed there forever , said the problem was they were breaking in a new chef -- however several people that came in after us had there food! Not sure what the issue was- poor cooking , lack of organization, poor waitress , etc. Not sure why " we are breaking in a new chef " should be an appropriate excuse - sounds LAME to me . However ,the waitress we had never came to our table and explained till we complained and the hostess also never commented until we complained. I guess we are not regulars and I now recall why we stopped driving there for breakfast ! Breakfast there is fair to good but not great , prices are fine but not a bargain, place is not that clean ( never was) and service is inconsistent at best ! Other good places nearby such as Big Al's Diner, Vine and Bean, Eat at Joe's, Tommy's, etc. I guess it will be another year or more till we go back again .…

I love this place!. I've been coming to the Inn for 30 years! To me it's like my favorite old pair of jeans. It has such a comfortable feel to it. Sure they are crowded and super busy on the weekends. The lines are long and the wait can be 25 minutes sometimes, but that's because it's like "Cheers" the place where everyone wants to be.

Eating at the Inn is like coming home. ( If your Mom really knew how to cook.) The food is all freshly made and lots of comfort food. The Sunday brunch is the best in town, the Eggs Benedict are the best in the world. And I've traveled the world!

Plus it's always been very clean and their prices are so low.

It's homey, friendly and the food is always, ALWAYS great. You won't be disappointed.…

Glutton for punishment?. This is rated The Best in Cleveland for breakfast? Best in what? Rudeness, waiting, germs and being cramped in a matchbox? Maybe the place has changed for the worse since this won. How can I rely on Citysearch staff for good reviews? I am leery about anything else Citysearch recommends now. HORRIBLE RESTAURANT this is. It should be closed down for health reasons!…

Major Issues. It was my daughter's birthday today and she asked to go out for a pancake breakfast. So, off we go to the Inn on Coventry. We had been twice before and were not impressed, but not too much to choose from nearby home on Labor Day, so we thought. hey. maybe, just maybe, this time will be different. No such luck.

It apparently just gets worse.

The place is dirty and unkempt. The tables are not cleaned properly between customer visits. The wait staff is rude, unreceptive and in a rush to feed you and get you out the door. My daughter's food came on a dirty plate (food encrusted on the sides and bottom of plate); the coffee was miserably weak and unsatisfying; my husband's Eggs Benedict was vile; the high chair for my infant had not been cleaned from the previous baby's meal (scraps of food and greasy EVERYWHERE - I would hate to see that thing under a microscope. When we asked that it be cleaned the manager did not think that wiping down was necessary but that it sufficed to just remove the larger scraps of food with her bare hands and proceed to the next table WITHOUT WASHING HER HANDS. Germ Farm!

Oh, and those awesome pancakes they're known for are really just a regular pancake batter laden with melted "butter". They don't offer real maple syrup, not even for a price. There is no fresh orange juice and the waitress looked at me like I was alien when I asked her if they offered fresh OJ.

Finally, be ready to watch a few regulars go ahead of you in line, and be sure NOT to call them on it or your visit will get worse by the minute. We are foodies and we've been around the block a few times, here at home and abroad. Suffice it to say this place is on our "scary & stay away" list.

Pros: "Stroller parking" available (outside the front door of the restaurant. Apparently no one has stolen a stroller since the place opened).…