Dr. McClain Rocks! Receptionists were awful!. I brought my cat to Gateway for a 4 paw declaw and Dr. McClain did a wonderful job. However when I went to pick my cat up the next day the receptionists said she had to stay an extra night because she had a 4 paw declaw. I told them I was told to pick my cat up today. They were very argumentative with me. They even made me sign a waiver saying my cat was lying in her own urine and feces crying in pain and I took her against her advice. When I got my cat she was totally fine! She was running around at home and not in any pain. They lied to me. If it weren’t for the wonderful Dr. McClain I would have had a nightmarish experience there.
The pharmacist lies. Carol, the pharmacist, told me they would not sell me heart worm preventative medicine for my dogs unless I got them tested for heartworm. My sister goes there for her 2 dogs and affirmed this was false, not necessary to get them tested if you continue on the medicine. When I called back, another receptionist also confirmed that although it was recommended it was not a necessity. Isn't this a bit arm twisting to spend even more money?
Worth the wait. I love Gateway Animal Clinic. I never wait for a specific Doctor - they are all friendly and good with my animals. You do have to wait - but the upside is you don't need an appointment. I have 3 cats and sometimes on "vet day" I have trouble cornering all 3 to bring them. Here I don't have to worry about an appointment. Just make sure you plan to wait - call ahead and they will let you know how busy they are. Dr Abbey even remembered my parent's dog and his story even though she was not the last one to work with him. I have never had a bad experience there and have been taking my animals there for at least 10 years. I would never take my four legged children to a Dr. I would not see myself - I trust all of the doctors there! We drive over 1/2 hour to go to Gateway. AND there prices are more reasonable then most vets, which is a big plus if you have multiple pets like I do!
Shorty's Recovery. I want to thank Dr. Brian for all he has done for Shorty & his family. It has been twelve weeks since my Beagle had a hernia surgery. It would be helpful if Gateway put on the website a place where we might have any questions for any of the doctors, I have some questions and concerns about Shorty's recovery please contact me. Thanks for saving Shorty's life. Melanie Kirksey
Great Place to take your pets.
The vets are great no matter which one you get. Sometimes you have to wait, expecially on the weekends but the prices are great, the vets will take time to confer with you about your pet and the staff are very pleasant. And its clean! Sure the place smells like animals, but not animal poo!
My cats are 10 & 12 and when I go there, the vets remember their names before they remember mine :O) I have even taken in an injured stray and they nursed him to health and found him a home..you can't get better than that!
customer service and doctors are great!.
I was pleasantly suprised with how clean and proffessional this animal clinic is.
The staff was friendly and quick.
The doctors were A-1!
The price was right as well!
the only drawback is that you cannot make appointments.
But it was worth the wait!
Gateway animal clinic in cleveland. This is a wonderful facility. I would definitely recommend to anyone. Just an awesome place to take your pets.
Most Loving Vets. I absolutely love the vets at this clinic. Yes, the wait can be long but it is worth it for the price. The vets are ALL very caring and gentle with my dogs. I have been going there for many years. Their prices are affordable. BTW- for people complaining about the wait....if you ask them nicely you may be able to make an appointment. They are the most amazing and caring people!
If you have the time, they are good.. I love Gateway, but I have had a couple of bad experiences there. First off, the wait is always ridiculous, and if you don't want to wait you can come on first come first serve - that meaning you don't get to see one of the doctors that everyone raves about, so it is a chance you take.... when you do get to see one of the doctors that are great, it all seems worth it in the end.
dr brian. dr brian is wonderful. i would not go anywhere else
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