11/09/09
great toy store
by n ridgeville at Citysearch
have shopped here for years; yes the staff has changed- but still great service! best toys around!
- Pros: unique toys, good service
- Cons: only open to 6pm
05/12/09
Still a good shop!
by drerani at Citysearch
We live in Rocky River and visit Once Upon a Time often. Yes, they did seem to go through a rough patch, but in these economic times, who didn't? I have never been treated in a way that was less than friendly and helpful, and they still have a great selection of things you can't find at mainstream stores like Target. Don't give up on them!!!
- Pros: simple toys and educational games
- Cons: none!
11/18/08
HORRIBLE "new" store and staff
by MomOf3PGH at Citysearch
As an "insider" myself, I can tell you that management shifted NOT because the staff was getting older and wanting to retire (none were of retirement age, or really that close). I won't go into the details of that. Now that there is a new staff, the store has gone down the drain, fast. There is no customer service and what is there is terrible, no special events, etc. Why come? For overpriced toys? Bad service? I will gladly NEVER shop this store again. And if you knew the owner of the store, and how he treated his staff, you would never shop there either. I had the "pleasure" of meeting him during a special event several years ago and I was very surprised. Let's leave it at that.
- Pros: HA!
- Cons: Bad customer service and nothing to offer outside of sales
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