Lemon Grass Restaurant

Doesn't Recommend

Dixie5

Joined 2 years ago

Disgusting. This Place had the worst service and food I have ever had!

Recommends

Diamond M Lee

Joined 2 years ago

The Best Pad Thai. My experience at Lemon Grass was very memorable.

Although a few customer were very obnoxious towards to waiter. The Pad Thai was excellent the best in Cleveland. My guest had the Seafood Treasure it seem to have everything under the sea in it too...hmmm yummy. The atmosphere was very cozy and Thai. Although we had to wait on our food. I do not believe they have a professional leading the kitchen crew. I believe when the fix that problem the restaurant will get more customers. I think a new menu also needs to be created for them with a twist. The wine list seems to be updated I noticed they had one of my favorites now Moscato..I highly recommend this wine choice if you like sparkling wine.

I will continue to make Lemon Grass my choice for Thai food...

Doesn't Recommend

PuffDaddy

Joined 3 years ago

DAAH!. Oh you know, same ingredients, different sauce, like any other thai restaurant. typical. i think they're actually going bankrupt. they are poorly managed to boot. the manager is actually a 18 year old kid who thinks he's high and mighty. this restaurant was only taken over so some dude can make his multi-millionaire ex wife jealous and he failed horribly. the only meat i do consider fresh is the chicken. HA. Their food isn't very thai, it's something else. the owner can't even be a leader. everybody is leaving. i do however like my phad thai. they are too illiterate and understaffed to run their idea of "fast paced".

Doesn't Recommend

Atom Mouse

Joined 3 years ago

WARNING! Stay away from Lemon Grass!. I urge everyone to stay away from this place. If you are going to get something to eat before or after a movie there are a number of better places to go near the Cedar Lee. If you want Thai food there are so many Thai restaurants in and around Cleveland that are better than this place.

This restaurant and its owner do not care about service. You may get your food but it will be service with a scowl and a scoff.

They gave me truly awful service. I see that other people on this web site have had similar, terrible experiences at this place. I also see that a server had the audacity to try to defend his lousy service.

Save yourself a headache. Do not go here.

Doesn't Recommend

tash22

Joined 3 years ago

Horrifying customer service- worst experience ever!. This was the worst experience I have ever had. My wine tasted disgusting, possibly rancid. So I asked if I could have a different glass of wine. The waiter looked confused, came back and said the manager actually said they would not replace the wine, that I had to pay for what I ordered and drink that!! Have you ever heard of a restaurant saying that?? Meanwhile, we had ordered our food just a few minutes before but I was so irritated, we decided to leave. I PAID FOR our drinks that we didnt drink and we went across the street to Dewey's Pizza. Well, the manager/owner of Lemongrass (a small young looking asian man with a pony tail) actually followed us into Dewey's, started yelling at us in front of everybody, demanding payment for our meal that we didnt even eat (or have served to us at all). I said NO I was not going to pay for it and to call the cops if he wanted. Well, HE DID. He called the freakin' cops. My boyfriend went back across the street to take care of it but thery ended up making him pay for a meal we never ate!! Can you believe this??? Absolutely horrifying customer service. Tell everyone you know that the Lemongrass is terrible.

I have worked in customer service my entire life and if a customer is not happy with ANYTHING, you pretty much replace it and apologize, or take it off their bill. All I wanted was a different glass of wine, I didnt even complain really.

We will never go thre again and I have placed a complaint on my Facebook page urging all my friends to do the same.

Doesn't Recommend

katatvandy

Joined 7 years ago

Worst Meal Ever- and RUDE!. This is the worst Thai food I've ever had. I eat at Tree Country and Peppermint and Mint at least once a week. I ordered the "Tofu Jade Noodle" dish. Instead of getting the bright green noodles I'm used to, they were grey. Instead of vegetables stir fried (like the noodles were supposed to be), they were clearly steamed and barely cooked. It tasted just like it looked- wet and grey. When I complained the dimwit server (grant) said "well that's how we've done it for 6 years," like that made it all better. I sent it back but it was left on the table. I ordered a substitute dish (panang curry) which was no better but at least not inedible. When I got my bill they had the NERVE to put both on my bill, then fight with me because "that's how they make the noodle dish" and "all restaurants don't make it the same." The rude heavyset hostess/bartender/manager had the nerve to curse me under her breath as I told her I would under no circumstances be paying. She told me that the food was left on my table so I had to pay-- like I could have taken it back myself? It was untouched! I plan on telling everyone I know how rude they are and how horrid the food is. TRY TREE COUNTRY! Never been disappointed! This is not even to mention the less than clean floor tiles, the tacky decor, and the bad atmosphere. I live two blocks away and will not let anyone I know return.

Doesn't Recommend

notthatgeorgew

Joined 5 years ago

glacial service. We ate at the Lemon Grass last Saturday night after an early movie at the Cedar Lee Theater and experienced the slowest service in our dining memory. A half hour to have our drink orders taken, an hour before our food came. We heard grumbling from the other tables too. The manager was mildly apologetic but dd nothing to compensate us for this miserable excuse for service. With all the good restaurant choices in the Cedar Lee area it's the last time we'll eat there!

Doesn't Recommend

THOMAOL

Joined 5 years ago

Rude Wait Staff. I used to be a big fan of Lemongrass, however the last time I visited their restaurant the wait staff was unforgiveably rude and one waitress even rolled her eyes when I attempted to add soup to my meal. I will never frequent their establishment again. Definitely not my loss.

Recommends

OrangeEater

Joined 5 years ago

Awesome Thai Food and Huge Menu! Vegetarian/ Vegan Friendly and will customize food.. Lemongrass is one of my favorite restaurants in Cleveland. There's a lot to choose from, so I can keep going back and trying new things, and I do because everything I've tried is exceptional. The menu says 'no exceptions" but they've just about always accommodated me and they're willing to leave an ingredient out, if necessary. They can make almost any dish vegetarian/vegan. The service is fast, which is great if you want to catch a movie at the Cedar Lee.

Recommends

timfam48

Joined 6 years ago

Consistently Excellent Thai Food. My wife and I dine at Lemon Grass a couple times per month on average. While the deco is not going to wow you, we have ALWAYS found the quality and quantity of food to be excellent. Always freshly prepared, hot and tasty. Top it off with a Singha beer and you have the perfect night out.

Tip 1. Nice date night is dinner at Lemon Grass and taking in movie at Cedar / Lee Theater - who tend to show the more artsy type movies

Tip 2. Don't ask for chop sticks. Thai people don't use chopsticks to eat their food.