First Federal Credit Control

10/14/09

RUDE, UNPROFESSIONAL, COMPLETELY DISGUSTING

by auskarcam at Citysearch

I ran my credit report just to see what is on it and found a $100 (like many of you on here) debt. When I called the company I owed, they said I did not owe anything. So I disputed it and apparantly, was confirmed BY FIRST FEDERAL that it was owed. Of course I don't want anything negative on my credit report so I called FFCC and asked them to provide a bill since the company that hired them was telling me I owed nothing. "Paula" told me they could not do this because it "would be to much work". I was unable to supply a complete sentance after that, I was constantly interrupted . . . They asked me when I could take care of it, I told them immediately when I confirm that I owe it. The conversation was completely downhill after that, telling me this was from 2004 and they had called me a total of 3 times in 5 years and sent me 2 notices. Are you serious? I didn't even live at my address then. I had to leave a message when I first called and left my work # and my cell #. then when I called back yet again (b/c I couldn't talk to "Paula" she was the rudest person I have EVER met) they put me through to "Rita" who stated they left several messages for me on my cell phone. I said no you haven't, she said "yes we have I'm looking at it now" I told her I just gave "Paula" that number! Liars! Everyone told me DO NOT PAY it until I receive a bill showing proof. But I agree with another writer on here, $100 bill on my credit will not hurt me. Screw them, they get a percentage of what I pay for the fee, they WILL not make a dime off me after treating me the way they did. I'm calling BBB and whomever else I can to report them. I didn't even go into everything they said to me, just trust me. IF you are a business, you will lose money hiring them as your collector b/c of how they treat people!

• Pros: NONE!
• Cons: ISN'TGOING TO MAKE ME PAY MY BILL ANY FASTER, SLOWER PROBABL

09/30/09

Extremely Rude People, Unprofessionsl

by giles98 at Citysearch

I recieved a notice in the mail when after 90 days my account from UHMP was sent to this company for collection. I question "Jackie" as to why my account was sent to them because my last converstation witht the Dr's office was waiting to see if the payment I could make to them would be sufficient. She said that she didn't have any notes on the account, they did not recieve them from the Dr's office. She claimed that she would contact the Dr's office and get the notes to see where the account was going and asked me what I could pay. Two days later "Jackie" called me back asking if I had contacted the Dr's office and found out what was going on with my account. I explained to her what her conversation was with me and if she had made any documentation within her system as to what she said. She informed me that she would contact the Dr's office immeadiately and call me back. When she called back she insisted that the Dr would accept $100 payment. I expalined to her that the $25 payment was all I could afford at this time. She then insisted that she could come down to $50. I started thinking that no converstaion with the Dr's office took place. I stood firm with her. She then said that I could go ahead and send those payments but it would be my responsibilty to keep track of what I have sent. That they would no send any reciept of payment. I told her that I would not be sending anything to her company without a reciept of payment. After much heated discussion and her saying that it is not her companies policy to send receipts under $50 and threatening for my credit to be imapcted, I let her know that I would be contacting the Attorney General's office and the Better Business Burea. I encourage anyone with dealings with this company to do the same. There are Ohio and Federal guidelines that these places need to follow. Don't let them bully you!!!

05/21/09

Bad people , Psychotic, Ignorant, Just evil

by magicrj at Citysearch

Called on my own 2 wks ago and made arrangements for payment plan. Marked on my calender and fully intend to pay. So this really wacked out Jackie person calls 2 wks later and says she will be off work on the date of my first agreed upon scheduled payment so why dont I pay her now on the phone instead or give her my cc number and shell do it later on the date agreed upon. SO I say well I thought you werent gonna be there and so she says well she would do it the following day. So I said OK then call me on that day. WHOA she almost lost her cookies right there. IT was the end of her world cause she would have to call me again. Poor baby.. Asked to speak to her boss and she wouldnt allow it. What an unprofessional person especially since I was living up to my end perfectly. UGH !!! some people.

• Pros: absolutely none
• Cons: Talks alot , Doesnt listen at all, very mean and nasty