Pizza Hut

Doesn't Recommend

jasonbauwin

Joined 3 years ago

How is this place in business?. Waited an hour and a half for delivery, called in to check on status and was told that the order was out for delivery. An hour later, still no delivery called again... Was told that the order was still in the building and that all delivery people were out, but the next one back would make my delivery next. Thanks for lying to me I appreciate that... An hour later, call from store stating the order was ice cold and asked if I would like it remade.... Oh so it still hasn't left the building... thanks I just love being lied to AGAIN. An hour later I get a call and the driver is at the wrong address and wants my address... 30 minutes later my undercooked, cold pizza finally arrived and was promptly put in the garbage can. Congratulations on loosing another customer that orders at least twice a week from a pizza place, I am sure Romeo's and Papa John's will appreciate your complete lack of service. Absolutely unbelieveable..

Recommends

Allison Austin

Joined 10 years ago

This national chain is a household name, thanks to its deep-dish and stuffed-crust pies.. In Short
Kid-friendly eat-in restaurants and small takeout shops alike sport interiors done in the signature red and white with a touch of yellow. Orders are placed at the counter--whether customers choose to stay or go--and pies are baked per request. Pizzas--from the hand-tossed to the twisted crust--dominate the menu, but the restaurant also offers chicken wings, salads and cinnamon bread sticks.

Doesn't Recommend

mimosa97

Joined 5 years ago

Pizza Hut pan pizza is always doughy and uncooked, nationwide. I agree on the Pizza Hut pan pizzas not being cooked. The center of the pizza is a mass of soft, disgusting dough. The pan pizza was delcious years ago, before Pizza Hut began hiring people who don't know how to cook a pizza.

Doesn't Recommend

meatballlover

Joined 7 years ago

Pizza Hut was incompetent and unresponsive to my need to resolve their incompetence.. The Pizza Hut location in Mayfield Heights, Ohio is owned by Midland Food Services LLC in Independence, Ohio; Midland owns over 100 Pizza Hut restaurants and was not responsive to my customer service needs. The Pizza Hut brand name is owned by YUM! Brands, Inc., a large public corporation with possible affiliation to Pepsico, Inc., an even larger public corporation. While the food quality at this location is consistent with the other Pizza Huts I have patronized, one must wonder the overall concept of Pizza Hut for the American Lifestyle when three large corporate entities with PLENTY of personnel cannot resolve a SIMPLE overbilling by the order taker at 1-216-524-4444. Midland Food Services LLC is not even aware of the commercial sales that are currently being run on television by YUM! Brands, Inc. Not the smartest people over there at Midland Food Services LLC, which makes sense since Pizza Hut is a stupid concept using the subpar ingredients and food service procedures; certainly the Mayfield Heights location has failed time and again to make me satisfied. That is why 95% of my pizza delivery orders are from Papa Johns. I find Papa Johns much more responsive and quality in ALL areas of service and food quality day in and day out. Make sure you do not order meats on your thin and crispy as everything but the outside crust will be soft and greasy. Although I enjoy their nondeliverable macaroni dishes and their breadsticks, cinnamon sticks, and even sandwiches are enjoyable and possibly of good ingredients, their pizzas (more times than not their pan pizzas are uncooked and doughy in the middle (rushed for the convenience of the delivery and drivers) and the fact that their unresponsive customer service and virtually everyone of the many employees I spoke with at all three large corporations were not competent and caring enough for me is what puts Pizza Hut VERY LOW on my food desired and I DO NOT RECOMMEND PIZZA HUT for anyone, anywhere, at any time.