11111 Broadway Ave, Cleveland, OH | Directions 4412541.434250 -81.607118
Neighborhoods: Garfield Heights
I would NOT recommend this fence company. The customer service is horrible, miss appointments, no call, no shows. Lack of communication and lack of commitment to customer satisfaction. What should have taken 3 weeks took over 12. They were slow to correct their installation mistakes and the salesperson was unprofessional, the istallation crew were mediocre.
My tip? GO SOMEWHERE ELSE
Easy to work with – I would highly recommend Great Lakes Fence. I worked with Jeff and the service was great. His crew showed up on time and installed our custom fence with ease. I have worked with Great Lakes Fence since 2005 on various jobs and will continue to call them.
Awesome Fence by Great Lakes – We had a fence installed by Great Lakes Fence in August 2010. We are very happy with the fence and the installation job. We thought the crew did a professional job. They were on time and worked through the very hot days. They followed the schedule that was set up and were done when they said they would be. They were as neat as is possible and at the end, left our yard cleaned up. We have had no trouble with the fence other than the gate hinge locked up. They came and replaced the gate right away. If we ever need another fence, we would not hesitate to contact Great Lakes Fence Company again!
They almost killed my dog – These people were awful with their customer service. First it took me weeks and weeks to get them to come and do the job. Then the gate malfunctioned and I had to have them come to fix it. When they did it, they left the gate wide open, thus allowing my dog to run loose through the neighborhood. He easily could have bee killed. Hire anyone but these people.
All service issues taken care of personally by the owner. – Mike Ely, the owner, personally came out to my home and resolved the shifting post issue. Even though the work was out of warranty, he felt that keeping a customer satisfied was important and agreed to make the repairs at no charge. I would highly recommend Great Lakes Fence for their service and quality.
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