11277 State Rd, Cleveland, OH | Directions 4413341.330244 -81.723771
The best bridal shop ever! – I loved Images bridal. They went the extra mile to accommodate my last minute wedding. I know it takes months for a dress to come in but the owner bent over backwards to get me my dress on time. I am kinda in between sizes so she also altered my dress to fit like a glove. I love you guys. Everyone was so pleasant and accommodating. I LOOKED LIKE A PRINCESS LOVE YOU IMAGES
Terrible Customer Service – All brides-to-be, do yourself a favor and stay far away from Images Bridal. My daughter had a 12:00 appointment to try on bridal gowns. Upon arriving, we were not greeted by anyone and after about 10 minutes, I finally approached a salesperson to tell her why we were there. At that time a young woman walked us to the back of the shop and told us to start looking through the racks to see if we liked anything. I thought that rather strange because she never even asked my daughter what she had in mind as to style. We did pull out a few dresses and when the salesperson finally came back we asked her to see them in the correct size. She then told us that the samples did not come in assorted sizes and directed us to a dressing room to do our best with the sizes we had pulled (none of which were my daughter's size). Not once did anyone help my daughter button or zip or help her get into the gowns. Much unlike either Catan's or David's who offer exceptionally personal and preferential treatment. We were appalled and left one gown on the floor of the dressing room and stormed out of the shop. Disgraceful treatment. They should be ashamed to call themselves a bridal shop.
The only reason I clicked a one-star rating is because I couldn't submit this review without rating the shop. They do not deserve even one star.
30 years in business with several business of the year awards. A very busy shop. Leaving a dress on the floor only exhibits bad breeding. Sorry if you do not understand the bridal business only what you fit into or do not.Obviously the suggestion made by the salesperson was the right one because you did browse the shop. You obviously came to Images on a very busy day and did not have the patience to wait your turn. Understandable.
WORST BRIDAL SHOP – I ordered my dress for wedding I am in only to have it come in and NOT FIT AT ALL! In fact, none of the girls dresses fit. The lady tried to tell me the dress fit, but the mother of the bride was so mortified, she said the priest was going to walk down the isle next to me with a cloth to cover me up because I was busting at the seams (and I'm not a curvy girl). They were very rude about the whole thing, tried to blame it on me and offered to do alteractions for an additional cost (even after they charged me an extra $20 for fabric because I'm "too tall" BTW I'm only 5'8'...hardly that tall)...GIRLS STAY AWAY...it was nothing but a nightmare...
Once again, dresses ordered come in exact lengths, there are extra charges to alter a particular dress that does not accommodate your exact measurements The bridal gown selection and process often takes a year in which time weight gain and loss occurs. Bridal gowns are not sized like your average dress off the rack. Some brides insist they are a particular size and maybe they are but not in bridal and formal wear. They often order the size that they think they are against the advice of the bridal consultant. As professionals, we always advise the customer as to the correct size to order based on the manufacturers specifications. When that advice is not heeded and the customer insists, what choice do we have.
Great selection, excellent customer service and extremely accommodating – Both of my sisters got their wedding gowns at Images, so that's the first place I headed when I needed one. The difference is that I had less than two months left before my wedding - in theory, this should have limited my selection. But the owner and her daughter were incredibly helpful - they called to find out how quickly they could get each of the dresses I was interested in, and within an hour, I had chosen an ordered the perfect dress. Linda is incredibly honest and has an amazing eye - if you don't look good in something, she'll point you in the right direction. I also didn't feel pressured to buy the more expensive dress - Images' primary concern is that you're happy and look great, and that's exactly what I got. I would recommend them in a heartbeat.
Bent over backwards – I have had more than one visit to Images. My first visit was in the early 90's and they did the alterations on my dress. I was so happy with the way the dress turned out that in 2006 I made my second visit for my bridal gown. I order a dress and changed and added items from the original design. When the dress came in, it was not what I had order. Everyone was more than helpful. They took the zipper and buttons off to get the back of my dress just right. I had three bridesmaid and three flower girls in the bridal party and 2 bridal party memebers out of state - Linda was so wonderful with my niece who was three years old. Try and get a three year old to stand still for five minutes let alone for 20 minutes when trying to hem three layers on a dress - when all my niece wanted to do was twirl. I thank all the ladies at the brial shop they were wonderful and they felt like family. We all looked wonderful which added to the joy of the day.
THANK YOU, IMAGES BRIDAL!!! – i was thrilled with my experience at Images Bridal. The bad experience above must have been the girl that came into the shop when i was there with her two very young kids and bags of McDonalds. She let the kids run the store with their greasy hands on all the gowns while she tried on her bridesmaid gown that was gorgeous, but she had an aweful figure. The owner was forced to reprimand the kids, and tried all she could to get the gown to look good on the girl, who couldn't be satisifed. Anyway, my experience, and that of my six bridesmaids and mom were awesome at Images Bridal. All three of the employees, including the owner, bent over backwards to please us. They were extremely helpful and courteous and made the experience a memorable one. I had gone to David's Bridal, Catans, and a few others, and one compared to the quality selection and personal service that we received. Thank you, Images Bridal. I will recommend you to everyone I know who is planning a wedding or even a special event and needs an awesome selection and especially personal service that myself, my bridal party and my family received! Most Sincerely, Dawn Moravcik.
If you want a BAD bridal shop experince by all means do go to this store. – If the seamstress is infact the owner, she has NO CUSTOMER SERVICE SKILLS at all. She should learn how to talk to her customers.
She does not admit to anyone in her establishment ever making a mistake, they are all "perfect". If they are then why were measurements taken wrong? People are human and DO make mistakes. Admit to that much.
Never once said I AM SORRY lets see what we can do.
Seamstress is very rude, lies to your face saying the dress looks fine, when it looks aweful .
Seamstress does not know how to alter or offer suggestions as to how to make the dress fit properly.
The customer is always right is not thier philosophy.
Do not offer anytype of apology or anything.
VERY BAD EXPERIENCE.............
If you want people to lie and say the dress looks good when it does not, then go here.
If you want to base what size one piece dress you are getting from a halter top, then go here.
If you want to be called a lier, then go here.
If you want to have a miserable experience, then go here.
I you want to be told to wear 2 bras under your dress then by all means please go here.
If you want your dress shopping experience to be a pleasant one then DO NOT GO HERE, go to Pat Catan's. They have a much, much bigger selection and the price of my dress in question was the same. It was just discontinued at Catan's so we had no other choice, we had to go here.
When I get married, I will NEVER go to Images and if I am in a wedding whose bridesmades dresses come from Images, I will kindly decline being in the bridal party due to the rudeness of "the owner".
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