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12/07/09
GREAT EXPERIENCE HERE!
by Lookingforgoodcare at Citysearch
This facility has provided great care to my grandfather. He has a very difficult personality and underlying issues, but the staff worked with him and his diagnosis's to help him improve his quality of life. I can't say enough about the therapy. Please consider visiting this place if you have to place your loved one in a nursing facility. You will be surprised!!
- Pros: NO AGENCY STAFFING~PRIVATE ROOMS~AMAZING THERAPY
11/06/09
DO NOT PUT YOUR LOVED ONE AT WESTLAKE CARE CENTER
by NOTGOINGHERE at Citysearch
I can not begin to say how disgusted I am with the services that were provided by Westlake Care Center. Their staff is uncaring, rude and negligent in their responsibilities and duties. All control of medications by family members is lost because the facility handles it directly and charges you a fortune. The administrators (one in particular) was very rude during the "Family Meetings" and did not answer specific questions on why things requested were not being done. This person would rather tell the family that they need to learn how to "speak nicely". THESE WERE SPECIFIC ISSUES AND CONCERNS THAT WERE NOT BEING HANDLED BY THE FACILITY SO YES, THE FAMILY WAS UPSET AND ANGERED ABOUT THEIR LACK OF CARE BEING PROVIDED. I would not recommend this facility to anyone. There are good places out there...do your research and you will find them but this facility is not one of them. I rate this facility one star...if I could have done no stars, I would have.
- Pros: NONE
- Cons: See Below
12/27/08
Aplace for your golden days
by fleurdalisse at Citysearch
A place for your golden days . Westlake Healthcare Center could be a good place, but it is not. A very nice building in a great location that all it is. Do to poor management the facility staff turnover is like a revolving door. Good nurses and good stna will came in but they would not stay because of the work conditions, the total management disorganization, and the poor quantity of supplies in general that at the end will make the tasks more difficult. All this contribute to the constant lac of adequate staff that at the end results in poor residents care and service. Same problems with the kitchen, the food quality is mediocre, the residents are always complaining and some days they will hardly touch it and the management does not care because = they do not eat there=.
