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Great learning expierence for both Matt and I. I bought a new 2011 Nissan Altima a few months ago, which has been a great car by the way. We had a minor miscommunication at first (but who doesn't every now and then). Everything worked out. I wish Matt Greenberg (the general manager) and his crew the best of luck in their years to come. His service guy was great to work with (I think his name was Rich Jeffery).…
Awful Customer Service by the Used Car Manager.
You would think that in this economy and the struggles that car dealerships are facing with declining sales, customer service would be stellar. Not at this Nissan Dealership. The used car manager
fits the stereotype of a USED CAR SALESMAN. Before leaving the lot with the new/ used car that we had purchased, I had discovered that the inside door handle was broken.
Instead of dealing with the problem, Brandon, the sales manager, just told us it would be better to just go to another Nissan dealership to deal with the problem.
He was too eager to get us off the lot, rather than do his job. When we called him back a few days later to bring the car back to get serviced, it was more important for him to go to lunch than help us solve our problem. Needless to say, Brandon made it an easier decision to want to return the car for a refund, than continue to deal with the laziness he exhibited.
To our suprise, upon bringing the car to another Nissan Dealership, their service department revealed that the brakes were also going bad. So much for the 18 point inspection and providing the customer with a solid and dependable car. You are better off going somewhere else to buy a used car!…
