That Place on Bellflower
Cleveland, OH 44106
Phone: (216) 231-4469
05/02/2008 Posted by FIONAPUSS
The soup we had was wonderful. The service reasonable. What really turned us off was that we were charged the dinner price for something that was supposed to be a "lunch" special but on the board outside was listed as just "daily special". Be careful of the bait + switch on prices at this place! This actually happened quite awhile ago but I never thought of writing a review until a friend recently suggested that she does find them helpful. We both ordered (party of 2) the whole snapper. The taste was wonderful & fresh but we got sticker shock when the bill came & we were charged nearly 3x what we should have been per the "daily special" price written on the board outside the restaurant. We asked for an explanation & then asked to see a manager who, were were told, was unavailable (how convenient) & also the only person who could correct the bill. How nice to see when we left a fresh wet eraser mark on the board w/the "daily special" erased. It took several phone messages that were unreturned, a harshly worded letter to get our money back that we were overcharged. When the manager finally called to leave a message on our voice mail that the credit was issued to our account he was rude & unapologetic. A pity, since we did enjoy the food but will never give our money to a place that was so unprofessional when asked to correct a simple mistake.
Pros: GREAT CHICKEN SOUP
Cons: UNPROFESSIONAL MANAGEMENT
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